Job Description
Director, Engagement Management, PE
Job Location:  Florida, USA
Teams:  Recruitment/Staffing
Req Id:  4018
Posting Start Date:  11/8/26
Job Type:  Full-Time
Work Type:  Remote
Job Description: 

Job Summary

The Director of Engagement Management will be responsible for building, leading, and scaling the Engagement Management team within Product Engineering. This role combines strategic planning, leadership development, and operational execution, ensuring successful delivery of client engagements and alignment with company growth objectives. The ideal candidate will be a hands-on leader with a strong background in professional services, customer success, or a related field. This person should be adept at building and managing teams, defining processes, and collaborating with sales and technical teams.

Responsibilities

  • Define and execute the Engagement Management strategy, implement best practices, and scale processes to support business expansion. 25%
  • Hire, mentor, and manage a team of Engagement Managers while fostering a culture of accountability and growth. 25%
  • Act as a key liaison across departments, ensuring alignment with Recruiting, Operations, Product, and Engineering. 20%
  • Oversee the deployment of project management tools, reporting dashboards, and analytics platforms. Establish KPIs to track performance, project health, and customer satisfaction. 20%
  • Partner with Sales and Account Management to drive new business opportunities and ensure successful project scoping, pricing, and delivery. 10%

KSAs (Knowledge, Skills, and Abilities)

  • Demonstrated success in scaling programs and teams in fast-paced environments.
  • Strong track record of partnering with Sales to drive revenue growth.
  • Expertise in operational process design, metrics tracking, and team performance optimization.
  • Exceptional communication and leadership skills.

Minimum Qualifications

  • Bachelor’s Degree in Arts/Sciences (BA/BS) Computer Science, Engineering, or other STEM discipline or equivalent experience Required
  • 10+ years in professional services, customer success, or engagement management, with 5+ years leading teams. Required

Travel Requirements:

  • 20% Travel up to 20% to client and corporate locations

Compensation and Benefits

In compliance with this state’s pay transparency laws, the wage range for this role is $124,100 - $186,240.  This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).

Notices to Applicants
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Stay Safe During Your Job Search
Fraudulent recruiting communications have become increasingly common. Emails from Day & Zimmermann recruiters will only come from an @dayzim.com, @aollc.com, or @yoh.com email address. Day & Zimmermann will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Day & Zimmermann directly before responding or sharing personal information.

Diversity, Inclusion & Equal Employment Opportunity
Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over a century of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email reasonableaccommodation@dayzim.com, and please specify which position you are interested in, including job title and location.