Technical Engagement Manager

Technical Engagement Manager

The Technical Engagement Manager (TEM) is responsible for the oversight of Statement of Work based consulting teams provided by Yoh. The Technical Engagement Manager will serve as the main operational point of contact for both the Client Manager and the Yoh provided consulting team for key facets of the SOW / Engagement, largely to reduce the administrative burden on the client manager. Their responsibility will include; working with the client to select and on-board the contractor team, provide oversight to the contract team insuring they have what they need to conduct their work, assess their progress and identify any potential areas of concern or risk to the project and attempt to resolve them. They will accomplish this through regularly meeting with the team. The TEM will meet with the Client Manager on a regular, pre-determined basis to review team progress, project time & approval and burn rates and to raise any risk concerns about existing team members along with mitigation recommendations including replacing the contractor, prior to it impacting the project.

As the Technical Engagement Manager, here’s the work you’ll do:

• Liaison between Contractor Team, Client Manager, Yoh Account Manager and Yoh Branch/Practice Manager. Lead communication with contractor team and client to ensure all team members are aware of responsibilities to ensure successful project completion at all times. Responsible for overall resource management including resolving performance and contractor relations issues. Ensure SOW risks are identified and proactively mitigate/retire risks with relevant contractor teams.
• Provide weekly project metrics, including but not limited to contractor on-boarding, hours worked, financial burden, contractor satisfaction, time off planning, time keeping, contractor risk, and mitigation recommendations.
• Building strong relationship with Client Manager(s) by acting as a trusted partner to them. Curate personal relationships with the managers outside of specific project responsibilities to create a strong bond to Yoh.
• Work closely with branch recruiting teams to maintain a pipeline of viable candidates in case one of the project team members needs to be replaced.
• Identify potential work that is related to the existing projects to help Yoh penetrate other areas within the larger client organization. This is done by spending time understanding the client project portfolio, priorities, market challenges and understanding where crucial needs are and meeting those managers to see how Yoh can assist them. Work with the Yoh Account Manager to build strategy to secure that business.

This role is for you if you have these skills:

• Excellent communication and organizational skills
• Excellent interpersonal skills
• Strong prioritization skills
• Action and process oriented
• Strong technical knowledge 

And if you have these qualifications:

• Undergraduate degree in any STEM discipline, MS a plus
• Minimum of five years of Technical Project or Engagement Management Management experience
• Prior client relationship building experience
• Strong technology knowledge / interest 

In compliance with this state’s pay transparency laws, the salary range for this role is $114,560 - $171,840. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).

We care about our employees and it shows.  Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees’ individual needs including pet insurance for our furry family members!

To ensure a safe work environment while meeting the physical demands of the job, you must be able to perform the following physical and mental tasks, with or without a reasonable accommodation:

• Visual acuity (e.g., needed to prepare and analyze data, to transcribe documents, to view a computer, to read, to inspect objects, to operate machinery.
• Repetitive motion of any part of the body
• Manual Dexterity (e.g. picking, pinching, typing, or other working that uses fingers)
• Hearing
• Talking
• Capacity to think, concentrate and focus for long periods of time.
• Ability to read complex documents in the English language.
• Capacity to reason and make sound decisions.
• Ability to write complex documents in the English language.
• Capacity to express thoughts orally.

Education