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Technician, Executive Support

Location: 

Philadelphia, Pennsylvania (PA), US, 19130

Category:  IT
Work Area:  Hybrid
Requisition ID:  1730

 

 

About Day and Zimmermann

When you’ve been around for more than a century, you know a thing or two! At Day & Zimmermann, we take our lifetime of experience and make things better! Our 51,000+ employees help bring big ideas to life every day. We’re pushing the boundaries of innovation in construction & engineering, operations & maintenance, staffing, and security & defense. And that’s not all. Did we mention that we have 150+ worldwide locations with $2.7 billion USD in annual revenue? Come join our in on purpose – We put people to work, we protect American freedoms, and we help our customers power and improve the world. We do what we say.® http://www.dayzim.com

Position Description

We’re looking for a full-time, staff IT Technician, Executive Level Support to join our Day & Zimmermann team located in Philadelphia, PA. The IT Technician, Executive Level Support will provide customer service, customer support, daily monitoring and reporting for Executive resources on business systems, applications, devices, and services. Activities will include, but are not limited to: staging / installation / maintenance of equipment such as PC’s, wireless devices and peripherals, performance testing / tuning of equipment and operating systems, creation / maintenance of user accounts, administration and troubleshooting of wireless devices, and documentation of technical solutions.    

As the IT Technician, Executive Level Support, here’s the work you’ll do:

  • Provide service administration and customer support to Executive resources. Handle escalations on a broad selection of technologies and business applications. Act as the primary point of contact for after-hours IT support for the Executive resources.
  • Under the direction of the Manager of Enterprise IT, research and evaluate new technologies for deployment to executive team members.
  • Coordinate with other groups within IT to ensure that all aspects of executive team members systems and hardware performance problems are addressed in a timely manner.
  • Implements processes, procedures, and documentation guidelines for Executive support.
  • Test, troubleshoot and deploy new systems/hardware for executives.
  • Manage mobile carrier performance and billing accuracy.  Responsible for efficiency / consistency of device procurement & provisioning, billing review & dispute handling, and resolving technical issues. Stay abreast of all demands. Identify trends and track/report on poor service or major events. Discuss changes with communications vendors and coordinate their services.

This role is for you if you have these skills:

  • Excellent interpersonal skills, including the ability to effectively communicate with executive leadership.
  • Demonstrated ability to manage deployment of new technologies/systems.
  • Knowledge of home network design, implementation and support.
  • Ability to explain complex technical concepts and issues to all levels of the organization.
  • Strong aptitude to learn and apply new technology.

And if you have these qualifications:

  • Bachelors Degree in Information Systems or related experience
  • 3+ years supporting IT systems, hardware, and devices
  • Great attitude and team player.
  • Successful completion of background screening process.

 

In compliance with this state’s pay transparency laws, the wage range for this role is $66,160.00 - $99,240.00. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).

 

We care about our employees and it shows!  Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; Employee Assistance Program (EAP); flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees’ individual needs including pet insurance for our furry family members!

Position Description

To ensure a safe work environment while meeting the physical demands of the job, you must be able to perform the following physical and mental tasks, with or without a reasonable accommodation:

  • Visual acuity (e.g., needed to prepare and analyze data, to transcribe documents, to view a computer, to read, to inspect objects, to operate machinery.
  • Balancing (e.g. maintaining equilibrium when walking, climbing, crouching, etc.)
  • Stooping (e.g. bending the spine at the waist)
  • Reaching (e.g. reaching the arms or legs in any direction)
  • Lifting motion or lifting objects more than 45 pounds
  • Walking
  • Kneeling, crouching or crawling
  • Manual Dexterity (e.g. picking, pinching, typing, or other working that uses fingers)
  • Grasping (e.g. use of hand to apply pressure)
  • Feeling (e.g. perceiving an object’s size, shape, texture, etc.)
  • Climbing (e.g. ascending/descending ladders, stairs, scaffolding, ramps, pole, etc. using feet and legs and hands/arms to climb)
  • Hearing
  • Talking
  • Capacity to think, concentrate and focus for long periods of time.
  • Ability to read complex documents in the English language.
  • Capacity to reason and make sound decisions.
  • Ability to write complex documents in the English language.
  • Capacity to express thoughts orally.
  • Ability to regularly perform all job functions at Company’s office or worksite.
  • Travel up to 20%

 

SO WHAT ARE YOU WAITING FOR?  APPLY NOW!  Talent Acquisition Partner: Chelsea English

Diversity, Inclusion & Equal Employment Opportunity
 

 

Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over a century of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email reasonableaccommodation@dayzim.com, and please specify which position you are interested in, including job title and location.

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Nearest Major Market: Philadelphia

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