Executive Support, IT

Position Description

We’re looking for a full-time, staff Executive Support, IT to join our Day & Zimmermann team located in Philadelphia, PA. The Executive Support, IT is Responsible for providing proactive and independent IT support for executive leadership. This role demands a high level of ownership and accountability, working directly with executives and their executive admins to identify, prioritize, and resolve issues related to business systems, applications, devices, and services. The IT Technician, Executive Level Support will be able to quickly and effectively diagnose and resolve issues related to workstations, mobile devices, software applications, telecommunication issues, and local network issues.

As the Executive Support, IT, here’s the work you’ll do:

• Serve as the primary IT support for executive resources, independently managing escalations and ensuring the seamless operation of technologies and business applications.
• Proactively support, research, and evaluate new technologies for executive deployment, with minimal oversight. Present findings and implement solutions that align with the strategic goals of the executive team.
• Independently coordinate with IT teams to ensure comprehensive and timely resolution of system and hardware issues affecting executive team members.
• Develop and implement processes, procedures, and documentation standards for executive support, taking ownership of continuous improvement in these areas.
• Lead the planning, testing, troubleshooting, and deployment of new systems and hardware for executives, ensuring minimal disruption and maximum efficiency.
• Act autonomously to provide after-hours IT support for executives, taking initiative to resolve issues in a timely manner.

This role is for you if you have these skills:

• Proactive Independence: Demonstrated ability to work independently with executive leadership, taking full ownership of projects and tasks.  
• Technical Expertise: Proven experience in deploying new technologies and supporting systems with minimal direction and oversight.  
• Communication & Customer Service: Possess exceptional communication skills and the ability to meet timelines in a fast-paced environment.  Possess strong customer service skills and be able to multitask between hardware and software solutions.
• Problem Solving & Initiative: Strong aptitude for independently identifying issues and implementing solutions in a timely manner.
• Learning Agility: Ability to quickly learn and adapt to new technologies.

And if you have these qualifications:

• Bachelors Degree in Information Systems or related experience.
• 3+ years supporting IT systems, hardware, and devices.
• Great attitude and team player. 
• Successful completion of background screening process.

In compliance with this state’s pay transparency laws, the salary range for this role is $66,160.00 - $99,240.00. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements). 

We care about our employees and it shows.  Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees’ individual needs including pet insurance for our furry family members! 

Position Description

To ensure a safe work environment while meeting the physical demands of the job, you must be able to perform the following physical and mental tasks, with or without a reasonable accommodation: 

• Visual acuity (e.g., needed to prepare and analyze data, to transcribe documents, to view a computer, to read, to inspect objects, to operate machinery.)
• Balancing (e.g. maintaining equilibrium when walking, climbing, crouching, etc.) 
• Stooping (e.g. bending the spine at the waist) 
• Reaching (e.g. reaching the arms or legs in any direction) 
• Lifting motion or lifting objects more than 45 pounds 
• Walking 
• Repetitive motion of any part of the body 
• Kneeling, crouching or crawling 
• Pushing or pulling (e.g. using a part of your body to press against something in a downward or outward direction or in a dragging or hauling motion) 
• Manual Dexterity (e.g. picking, pinching, typing, or other working that uses fingers) 
• Grasping (e.g. use of hand to apply pressure) 
• Feeling (e.g. perceiving an object’s size, shape, texture, etc.)
• Climbing (e.g. ascending/descending ladders, stairs, scaffolding, ramps, pole, etc. using feet and legs and hands/arms to climb) 
• Hearing 
• Talking 

Position Description

To ensure a safe work environment while meeting the physical demands of the job, you must be able to perform the following physical and mental tasks, with or without a reasonable accommodation: 

• Capacity to think, concentrate and focus for long periods of time. 
• Ability to read complex documents in the English language. 
• Capacity to reason and make sound decisions. 
• Ability to write complex documents in the English language. 
• Capacity to express thoughts orally. 
• Ability to regularly perform all job functions at Company’s office or worksite. 
• Travel up to 20%

SO WHAT ARE YOU WAITING FOR?  APPLY NOW!  Talent Acquisition Partner: Chelsea English