Desktop Technician

Location:

Kincardine, ON, CA, N2Z 2S5 Tiverton, ON, CA, N0G 2T0

Category: IT

Work Area: FT Onsite -DZ Office

Requisition ID: 2481

About Day and Zimmermann of Canada Corporation

Day & Zimmermann Canada is a leading provider of construction and maintenance services for power and industrial plant owners. We deliver complex projects safely, on time, and within budget by leveraging wide-ranging capabilities, long-standing industry experience, innovative technology, and expert project teams. Our unique approach employs seamless processes that effectively manage all aspects of the plant lifecycle.

Position Description

Day & Zimmermann is currently seeking a Desktop Technician to join our growing team! If you are a service-oriented individual who enjoy providing hands-on technical support, this may be an excellent opportunity for you!

The Desktop Technician will provide customer service and daily technical support for Business Unit resources on business systems, cad & engineering systems, applications, devices, and services. Activities will include, but are not limited to; staging / installation / maintenance of equipment such as PC’s, wireless devices and peripherals, performance testing / tuning of equipment and operating systems, creation / maintenance of user accounts, administration and troubleshooting of wireless devices, and documentation of technical solutions.

Responsibilities

•   Responsible for the troubleshooting and resolution of technical issues to ensure that detailed and accurate periodic status is provided for customer incidents. This includes supporting internal systems to D&Z.
•   Coordinates or directs the escalation of problems or support requests to appropriate Corporate and Business Unit IT Support Groups in accordance with defined procedures.
•   Responsible for the development and/or maintenance of technical support documentation and processes for Desktop / Wireless Services including updating and publishing solutions to knowledgebase for the general user self-service.
•   Participates, as requested, as part of a project team.
•   Provides project oversight for desktop-related projects or initiatives.
•   Coordinates the purchase and receipt of computers and process purchase orders as appropriate and assists with the assignment tracking of desktops, laptops.

Job Qualifications
•   College certificate/Diploma in Information Technology or related program
•   2-3 years of directly related work experience
•   Aptitude to learn and apply new hardware or software technologies
•   Detailed oriented with strong organization and interpersonal skills
•   Strong verbal and written communication skills with the ability to clarify problems or requests quickly and effectively
•   Strong interpersonal skills with an ability to express technical concepts in a way that establishes rapport and gains understanding.
•   Strong customer service orientation
•   Self-motivated individual who takes both initiative and accepts responsibility for actions (i.e. thinking and going beyond the current assigned tasks)
• Exercises a high degree of confidentiality

Diversity, Inclusion & Equal Employment Opportunity

Employees are recognized for their efforts and receive competitive salaries with comprehensive benefit programs. We hire with the intent of longevity for our employees who decide to invest their career with us. Day & Zimmermann is an equal opportunity employer. We accept difference and through diversity are committed to creating an inclusive environment for all employees, services provided, and our community.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

Should you require an accommodation to assist you with the application process, please contact dzcanadahr@dayzim.com.