Job Description
IT Desktop Support Technician, Level 2, DZMG
Job Location:  Parsons, KS 67357
Teams:  IT
Req Id:  4027
Posting Start Date:  11/10/26
Job Type:  Full-Time
Work Type:  Onsite
Job Description: 

Job Summary

Manages equipment life cycle of PCs and laptops including deployment, maintenance and decommissioning. Provides installation, configuration and troubleshooting for end-user workstation hardware, software, and office equipment. Assist with AD security changes, network/infrastructure troubleshooting, and telephone support.

Responsibilities

  • Maintains, troubleshoots, installs and distributes desktop and laptop computers and office equipment. 40%
  • Provide computer user support and training. 20%
  • Assist users with software installation and removal. Image new computers with corporate image. 15%
  • Assist with network and infrastructure support such as servers, routers, switches, cabling, telephones server. Update Active Directory for changes in user and group security access. 10%
  • Manage the development and maintenance of technical support documentation and processes for desktops including knowledge base for the general user self service. 10%
  • Coordinate work for other helpdesk support personnel. Train incoming helpdesk support personnel on systems, processes and procedures. Develop and maintain helpdesk procedures. 5%

KSAs (Knowledge, Skills, and Abilities)

  • Strong aptitude and willingness to learn and apply new computer technology and the ability to support existing hardware, software and image configurations.
  • Detail oriented with strong organization and time management skills.
  • Strong verbal and written communication and listening skills with the ability to obtain information for diagnosing problems quickly and effectively.
  • Strong interpersonal skills with an ability to express technical concepts in a way that establishes rapport and gains understanding. Strong customer service orientation.
  • Self-motivated individual who takes both initiative and accepts responsibility for actions.

Minimum Qualifications

  • Bachelor’s Degree in Arts/Sciences (BA/BS) in Computer Science or Information Technology is preferred
  • 3+ years experience in technical support of multiple hardware platforms and Microsoft operatings systems and applications required

 

Candidates may be required to satisfy additional job-related requirements, including those established and controlled by third parties, as part of the selection process.

Compensation and Benefits

We care about our employees and it shows.  Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees’ individual needs including pet insurance for our furry family members! 

 

In compliance with this state's pay transparency laws, the salary range for this role is $61,680 -  $92,520. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).

Notices to Applicants
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Stay Safe During Your Job Search
Fraudulent recruiting communications have become increasingly common. Emails from Day & Zimmermann recruiters will only come from an @dayzim.com, @aollc.com, or @yoh.com email address. Day & Zimmermann will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Day & Zimmermann directly before responding or sharing personal information.

Diversity, Inclusion & Equal Employment Opportunity
Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over a century of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email reasonableaccommodation@dayzim.com, and please specify which position you are interested in, including job title and location.