Job Summary

Responsibilities

• Apply standard images, configuration and updates to computers and wireless devices for deployment or associated with problem resolution. Order, ship and receive same.
• Monitors Desktop Services incident / task queue and handles / triages calls from Day & Zimmermann employees to work through resolution or assign to the appropriate escalation group, thoroughly and accurately documenting each step + results of the troubleshooting process.
• Direct or remote installation / configuration of standard or approved desktop peripherals and software.
• Participate, as requested, as part of a project team.
• Assist in the creation and maintenance of technical troubleshooting, process and support documentation.
• Perform maintenance and proactively check corporate conference room audio / visual, communication and presentation equipment.

KSAs (Knowledge, Skills, and Abilities)

• Aptitude to learn and apply new hardware or software technologies
• Detail oriented with strong organization and time management skills
• Strong verbal and written communication skills with the ability to obtain information for diagnosing problems quickly and effectively
• Strong interpersonal skills with an ability to express technical concepts in a way that establishes rapport and gains understanding. Strong customer service orientation
• Self-motivated individual who takes both initiative and accepts responsibility for actions (i. e. thinking and going beyond the current assigned tasks).
• Ability to obtain and maintain CompTIA Security+ CE

Minimum Qualifications

• Some college or Technical Training Preferred
• 1+ years of customer service or technical support experience Required

Compensation and Benefits

In compliance with this state’s pay transparency laws, the salary range for this role is $61,200 - $91,800. This is not a guarantee of compensation or salary, as the final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).

We care about our employees, and it shows. Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees’ individual needs including pet insurance for our furry family members!